This module is designed to provide an overview of the operational processes required in the delivery of a patient centered service that optimizes laboratory resources and supports a quality management system.
Students will be introduced to core concepts of quality management, demand management and information management used in the delivery of a contemporary clinical diagnostic service.
Service Planning & Delivery:
Selection, monitoring and evaluation of diagnostic and laboratory technologies, project management, development of operational policies, protocols and guidelines,
Service users- Identifying users and requirements, meeting requirements - protocols and guidelines, service level agreements, TAT
Workflow- Understanding and optimising work flow, test requesting and reporting, sample management. LEAN
Resource management- Personnel, environment, equipment and reagents Laboratory finance and budgets
Procurement process and business plan design
Demand management and test request rationalisation to maximise a cost effective service-
Quality management systems:
Standards, guidelines & External audit/inspections
Q-Pulse, Data management
IT: Role of informatics, autovalidation,
Continuous Quality Improvement:
Audit,
CAPA, Track &Trending,
Quality Indicators
Management of Validation activities
Risk Management:
Process Risk analysis & evaluation
Risk controls & monitoring
Actions to address risk and opportunities for improvement
This module addresses: UN SDG 3 Good Health & Wellbeing, UN SDG 8 Decent Work and Economic Growth, specifically targets 8.1 and 8.5; UN SDG 9 Industry, Innovation and Infrastructure, UN SDG 11 Sustainable Cities and Communities, specifically target 11.3; and UN SDG 12 Responsible Consumption and Production
This module will be delivered using a blended approach, whereby the content will be delivered both face-to-face and in an online/distance format, using Brightspace. The face-to-face contact will be in the form of lectures, tutorials and workshops. Online teaching and learning activities include: videocasts, analysis of case studies, peer-to-peer learning sessions, and online lectures.
Assessments relevant to each student's Specialist discipline area will be assigned. Students will be supported to identify relevant topics to align with their specialist area for these assessments. Structured feedback on each assessment is provided via the marking rubric on Brightspace.
| Module Content & Assessment | |
|---|---|
| Assessment Breakdown | % |
| Other Assessment(s) | 100 |