Staff Self Service Password Reset Registration Guide

This document should help guide you through the process of registering for Self Service Password Reset (SSPR). This guide is intended for staff use and therefore all references to usernames will follow this format:


You will have been provided with a link by Computer Services to register for SSPR if not, it is below

The page looks the same as below

Please sign in using your staff username in the format as given in the sample window ( Once signed in you will see the following page.
For example if your name is John Smith your username would be:

This page (above) allows you to add your mobile phone number OR an alternate email address to your account so that it can be used to verify any password requests. Please click the “set it up now” link for either option. You are required to register only one, not both. However, you can register both if you like. Both mobile number and email address entered are stored securely within ITT’s Azure tenant, the details are used for this portal only and not for any other purposes. Below gives an example of the process for mobile setup.

Please choose the country code for your mobile and enter the rest of your number. At this stage, you can then choose to receive a text or a call. The text will send a message with a 6 digit code to your phone which you can input on the next screen, the call is an automated service that asks you to press a button to confirm the call.

The text me option is displayed above, type the 6 digit code you received and click Verify.

The page will reload and your phone number will show as verified. You can click finish, proceed to add your alternate email address by clicking “Set it up now” or simply close the page/browser.

Upon successful registration, a webpage with your Office 355 Apps will be displayed. Make sure that you click on your user id in the top right corner and select sign out.

This completes the registration process.

You can re-enter this page via the link provided at any time to update your number or alternate email address if either change.


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