Brightspace Support for Staff
Do you have an issue or query relating to Brightspace?
Login Issues
- If the following is displayed
Contact the ICT Service Desk directly itsupport@tudublin.ie or phone 01 2205123 or log a ticket directly via their self-service desk for a speedy response. - If you see the following error.
Log your query via the online support form and someone from the VLE Team will be in touch.
- Need help with using Brightspace?
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After logging into Brightspace you have 24-hour chat and email access to "Brightspace 24/7 Helpdesk by D2L" (on the bottom right corner of the screen 'Get Help').
- Look for the 'Get Help' bubble at the bottom right of the screen in Brightspace
- The Brightspace 24/7 Helpdesk by D2L can help you with any how-to questions about using the tools and functionality in Brightspace.
- If the 'Get Help' chatbot cannot answer your question you can chat with a real support expert from Brightspace.
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Queries about your modules
Missing a module in Brightspace?
Module enrollment is now controlled and automated based on lecturer assignment to CRN(Course Reference Number) in Banner 9.
For enrollment to be updated you must follow local Faculty/School procedures to have your Banner record updated. -
Instructions/guides on how to use Brightspace
You can access a wide range of training guides at Bitesized Brightspace.
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Questions about Brightspace processes at TU Dublin
Wondering about what happens at the start of semester? Why you're seeing particular Brightspace modules? Importing content from one module to another? How to handle multiple instances of the same module when you only want to use one for your teaching?
See the Brightspace FAQs for staff.
Which are designed to answer the most common Brightspace-related questions, particularly with regard to practices and processes at TU Dublin.
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Still need help?
Need to set up a new Brightspace account?
Need an external examiner account?
Log your query via the online support form and someone from the VLE Team will be in touch