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Office of the Ombudsman

The Institute is a prescribed body under the remit of the Office of the Ombudsman as and from 1 May 2013.

The function of the Ombudsman is to investigate complaints from members of the public who believe that they have been unfairly treated by certain public bodies.
If you feel that you have been unfairly treated or are not satisfied with our decision on your complaint, it is open to you to contact the Office of the Ombudsman. By law the Ombudsman can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in your dealings with us. The Ombudsman provides an impartial, independent and free dispute resolution service.

Contact details are as follows:

Office of the Ombudsman
18 Lower Leeson Street
Dublin 2
Tel: Lo-call 1890 22 30 30
Tel: 01 639 5600
Fax: 01 639 5674
Email: ombudsman@ombudsman.gov.ie
Web: www.ombudsman.ie

Complaints forms

Ombudsman for Children’s Office

The Institute is a prescribed body under the remit of the Ombudsman for Children’s Office as and from 30 April 2013.

If you are a child or young person under 18 or an adult who knows a child who you feel has been unfairly treated, or you are not satisfied with our decision on your complaint, it is open to you to contact the Ombudsman for Children’s Office. By law the Ombudsman for Children’s Office can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in dealings with us. The Ombudsman for Children provides an impartial, independent and free complaints handling service.

Contact details are as follows:

Ombudsman for Children’s Office
Millennium House
52-56 Great Strand St
Dublin 1

Free Phone: 1800 20 20 40
Email: ococomplaint@oco.ie
Web www.oco.ie

 

Contact details for the Liaison Officer in the Institute:

Gwen Cassidy - Foi Officer at ITT Dublin

Gwen Cassidy
Information Officer
HR Office, Icon Court
Phone: 014042144
Email: foi@it-tallaght.ie
Web: foi

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