The Institute provides a large variety of Computing Services to all staff postgraduate students and undergraduate students.
The Information Technology Manager, John Hannigan, works with specialist teams to deliver these technological based services.

 IT Department

Information Technology is a key aspect of our courses, and the Institute is equipped with the most up-to-date systems to meet students’needs. Students have access to industry standard hardware (personal computers, printers, scanners etc.) and software, (word processing, accounting spreadsheets, database, statistics, computer aided design, graphics programming application, etc.).

The Primary functions of the IT Department at ITT Dublin are:

• To provide IT support to all students and staff.
• To provide and maintain key business applications and services.
• To maintain and enhance the Institute Network Services.-
• To act as a central consultancy and advice service for all Institute departments

What is the IT Support Desk?

The IT Support Desk is a facility that provides staff and students with face to face, e-mail and telephone communication for all Computing and Information Technology related issues. The IT Support Desk is located on the Top Floor of the Institute in Room 205. You may contact the support desk via e-mail at computingservices@ittdublin.ie or by telephone at 01 404 2010.  To telephone the helpdesk from within the Institute, dial [Ext 2010].

IT Support Desk Opening Hours

The IT Support desk is open from 09.00-13.00 and 14.00 -19.00 (in semester) Monday to Thursday. The support desk is closed at 17.00 on Fridays.
Please bring your student ID with you to avail of our wide range of services.

Download PDF - IT Support Information

What IT Support Services are available?

The IT Department provide a wide range of services across the entire campus to students and staff. Please think of the IT Department as your first ‘port of call’ for general IT related queries.
These include:

• Assistance with access to wireless • Digital signage information system network connectivity. (plasma screens).
• Technical advice.
• Student software & Hardware special offers. http://www.microsoft.com/ireland/backtocollege/
• My Mail & ITnet (E-mail) support.
• Online call logging services using Trackit.
• Self Service Kiosk.
• Assistance with file storage.
• Password reset and login account management.

Please note that students from the school of Science and the school of Engineering have their own dedicated technicians that can be contacted via the school offices or at the following mail addresses.

Science postgraduate students:

Contact: Graham Smith
or email scienceitsupport@ittdublin.ie

Bus & Humanities postgraduate students:

Contact: computingservices@ittdublin.ie

Engineering postgraduate students:

Contact: Damien Cahill
or email tech_electronics@ittdublin.ie

Other Support services carried out by the IT Department:

Institute wide support include e-learning and staff e-mail facilities.
The IT Department also provides Institute wide support for cross Institute computer labs that include:

• Business Application Labs.
• Networking and Telecommunications.
• Audio Visual Multimedia Labs.
• All labs are fully networked and all are connected to the Internet.

Contact:

John Hannigan - IT Manager
ph: 01 353 1 404 2624