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Complaints


Supervisors and postgraduate students are encouraged to solve any disputes/grievances through open informal dialogue before invoking the formal grievance or complaints procedure outlined in Appendix J of Code of Practice. Where the matter cannot be resolved in this manner, either party may formally invoke a complaints procedure.

  • Disciplinary procedures are dealt with in the Code of Conduct document.
  • In the event of a difficulty arising during the project between the postgraduate student and Supervisors: 
  • The postgraduate student should normally first consult the Principal Supervisors to seek to resolve the issue.
  • The Principal Supervisor should normally first consult the postgraduate student to seek to resolve the issue.

The Co-Supervisor should normally first consult the postgraduate student to seek to resolve the issue. 
In cases where a dispute arises between postgraduate students and their Supervisors or where student progress between annual assessments is considered to be unsatisfactory, this matter should be referred to the relevant Head of Department (or Head of School where the Head of Department is the Supervisor). They will seek to find a resolution of the matter. Where the complaint remains unresolved it is dealt with in turn by the Head of School and then the Registrar.

If the postgraduate student considers that they are receiving inadequate supervision, they may normally register a complaint with the relevant Head of Department, who may then invoke the complaints procedure. Where the complaint remains unresolved it is dealt with in turn by the Head of School and then the Registrar.

A complaint of inadequate supervision will not normally be entertained after submission of the thesis.

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